bd34's Privacy Policy

bd34 ("we", "our", or "platform") is a safe and reliable online entertainment service for players in Bangladesh. This privacy policy ("policy") explains how we collect, store, process, and protect the personal information of users of our website bd34.cam and related services ("services").

By using our services you agree to the terms set out in this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

bd34 collects only the personal information necessary to provide, improve, and fulfil legal obligations related to our services. We may collect the following types of information:

2.1 Information Provided Directly by You

When you register or create an account on bd34, we collect the following information:

• Full name (as shown on your government-issued ID)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Residential address
• Identity verification documents (National ID / Passport / Driving Licence)
• Payment method details (bKash number, Nagad number, Rocket number, or Upay details)

2.2 Automatically Collected Information

When you browse our website, our systems automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information (operating system, model)
• Duration of website visits and page navigation history
• Gameplay data (betting history, win/loss records, session duration)
• Information obtained through cookies and similar tracking technologies

2.3 Transaction-Related Information

We keep a record of every deposit and withdrawal transaction, including the amount, date, method, and transaction status.

bd34 uses the information collected for the following purposes:

3.1 Providing and Operating Services

• Managing account creation and verification
• Processing deposits and withdrawals (including bKash, Nagad, Rocket, and Upay)
• Ensuring gameplay services and verifying outcomes
• Providing customer support through live chat
• Delivering bonuses and promotional offers (such as a 100% first-deposit bonus up to ৳5,000)

3.2 Security and Legal Compliance

• Preventing fraud and money laundering (AML/KYC verification)
• Age verification to prevent underage gambling
• Detecting and investigating suspicious activity
• Responding to lawful requests from legal authorities

3.3 Service Improvement

• Personalising and improving the user experience
• Diagnosing and resolving technical issues
• Testing new games and features
• Maintaining responsible gambling tools

bd34 never sells, rents, or exchanges your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to manage our technical infrastructure, payment processing, and fraud prevention services. All such partners are bound by strict confidentiality agreements and may only use information for specified purposes.

4.2 Legal Obligations

We may disclose information when required by a court order, a lawful request from a law enforcement agency, or other legal obligations. Any such disclosure is kept to the minimum necessary.

4.3 With Your Consent

Outside the circumstances listed above, bd34 will not disclose your personal information without your explicit written consent.

bd34 uses cookies and similar web technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Performance cookies: Used to monitor and improve website performance.
• Functionality cookies: Help remember your preferences (language, display settings).
• Analytics cookies: Used to analyse user behaviour and improve our services.

5.2 Cookie Controls

You can disable cookies at any time by changing your browser settings. Please note that disabling essential cookies may affect some core functions of the website.

bd34 retains your personal information only for as long as it is necessary or legally required:

• Active account information: for the entire period the account remains active.
• Transaction and identity verification records after account closure: for a minimum of five (5) years (as required by AML/KYC legal obligations).
• Customer support chat logs: two (2) years from the date of the last interaction.
• Technical logs (IP, session): a maximum of six (6) months.
• Marketing preferences: until you withdraw your consent.

Once the designated retention period ends, data is securely deleted or anonymised.

bd34 has implemented industry-standard technical and organisational security measures to protect your personal information:

7.1 Technical Security Measures

• SSL/TLS encryption: all data transmitted between your browser and our servers is encrypted.
• Account protection through strong password hashing and salting techniques.
• Two-Factor Authentication option.
• Regular security audits and vulnerability assessments.
• Firewall and intrusion detection systems.

7.2 Organisational Measures

• Restricted staff data access — only those who need it can view specific information.
• Regular staff training on data protection.
• A rapid response plan in the event of a data breach.

As a user of bd34, you have the following rights regarding your personal information:

8.1 Right to Access

You may request a copy of the information we hold about you at any time.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may request that it be corrected. Most information can be updated through your account panel or with the help of support.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. Please note that some information must be retained for a set period due to legal obligations.

8.4 Right to Object to Processing

You may object at any time to marketing communications and certain analytical processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. We will respond to your request within 30 business days.

bd34's website sometimes operates services from game providers (such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming). These providers have their own privacy policies. bd34 is not responsible for information transmitted to their platforms.

Payment service providers (bKash, Nagad, Rocket, Upay) operate under their own privacy policies. Information transmitted to these services during payment transactions is governed by the relevant provider's terms.

bd34 may update this privacy policy from time to time based on business needs, technological changes, or legal requirements. For any significant changes, we will notify you in the following ways:

• Publishing a notice on the website
• Send a message to the registered email address
• Display in-platform notifications at the time of login

Continued use of the service after a revised policy has been published will be considered as acceptance of the new policy. This policy will always be available in its latest version on our website's "/privacy-policy" page.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support available in Bengali

We aim to respond within 30 business days of receiving your request. For complex matters, this timeframe may be extended, in which case we will notify you.